TERMS AND CONDITIONS
These Terms and Conditions constitute a contract between the customer (You) and Frankie Sharman ABN 520 587 503 63 ("Trade as Solargraphistics”)
CHANGES TO TERMS
Due to frequent changes in Internet technology and applicable laws, we reserve the right to make changes to these Terms and Conditions at any time technology and legal changes require. Please check these Terms and Conditions regularly for any such changes.
CHANGES TO PRODUCTS
We and any persons involved with the management of this website may make changes to the products described and to other content of this website, at any time without notice.
We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. We make no representations about the suitability of this information; it is provided "as is" without warranty of any kind.
The price displayed for products on this website represents the full price for the product itself but does not include postage/handling & delivery charges which will depend on the destination.
We sell and deliver products within Australia and the rest of the world.
The information on this site is applicable for Australian consumers and is governed by Australian law.
INTELLECTUAL PROPERTY RIGHTS
Material contained on this website is protected by copyright. You may use this website only for your personal non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you may not use, copy, modify, transmit, store, publish or distribute any material on this website or create any other material using material on this website, without obtaining our prior written consent.
Registered trade marks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner.
The website, products, technology and processes contained in this website may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Your use of this website and material on it must not in any way infringe the intellectual property rights of any person.
When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.
CONTRACT OF SALE
These terms together with your order constitute the entire contract between you and us for the supply of products and/or services. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to variations in writing or by email.
You may place an order by clicking the "Add to Cart" or “Purchase” button.
When you place an order with us you have made an offer to purchase the product you have chosen and when we issue a tax invoice to you we have accepted your offer. Both offer and acceptance are based on these terms and conditions and are subject to any clause allowing for the cancellation of an order before property passes to you.
We will issue you with an Order Number by email after we have received your offer to purchase.
We will notify you when we process your order by sending you an Order Confirmation and tax invoice via email. To prevent credit card or payment fraud your offer can only be accepted by us after it has passed our validation procedures.
We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.
The Payment Service (Stripe) supports any Australian-issued card and most non-Australian issued cards with a Visa, MasterCard, American Express or Diners Club logo including credit, debit, pre-paid, or gift cards. Stripe will only process card transactions that have been authorised by the applicable Card Scheme or card issuer. The AUD Payment Service supports card transactions that are charged in Australian dollar amounts.
We process Credit cards payments when you checkout from the product order screen.
Whilst we employ the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
You will be provided with an estimated delivery time when you checkout. The estimated delivery times are within working days Monday to Friday excluding public holidays. Normal delivery within Australia is within 3 to 14 working days from the date of payment. Overseas delivery times will vary depending on the local carrier. We allow 4-5 weeks for delivery to the USA and UK.
We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.
If your product has not arrived within the estimated delivery time, please contact us.
PASSING OF PROPERTY
Property in the product passes to you upon receipt of the product by you.
• Statutory Conditions and Warranties
Solargraphistics provides a voluntary warranty and applies the Conditions and Warranties required by law.
Statutory Conditions and Warranties For all products sold by Solargraphistics provide conditions and warranties contained in the Commonwealth Competition and Consumer Act 2010.
Where the 30 Day Change-of-Mind Period has elapsed and the conditions provide that unless the product has defects which Solargraphistics specifically bring to your attention before the sale, the product is of merchantable quality-that is, the product is free from manufacturing defects and faults and reaches a basic level of quality given the price of the product and description that is provided with the product. The product is fit for the purpose or job for which it is normally supplied or to which Solargraphistics agreed before the sale. The product matches any description provided on our website or on labelling or packaging (See "Changes to Product"); and you receive clear title to the product.
The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product.
If the product does not fulfill any of these conditions or warranties then, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.
Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim.
Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to Solargraphistics and you including any costs involved.
For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at http://www.accc.gov.au/accc-accc-wizard/mobile/1#acccWorkflowWizard1Path:1.
We do not provide refunds, credit or exchange if you have:
• Damaged the product by using it in a way it was not meant to be used. • You have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labeled as seconds or faulty,• The 30 Day Change-of-Mind period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.
Voluntary Warranty Policy
All products sold by Solargraphistics have a "dead on arrival" (DOA) warranty. This means that if the product is damaged during delivery and a claim is made within 14 days from the date of dispatch, Solargraphistics will replace or repair the product at our discretion and our cost. If Solargraphistics have no further stock of the item and it cannot be repaired Solargraphistics will replace it with a similar product or offer you a full refund.
If the damage is discovered outside the 14 day period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim. You can take advantage of this offer for up to twelve months after sale.
This warranty does not apply to damage packaging only and does not detract from your statutory rights.
Making a Claim
• Provide us with a copy of your tax invoice or similar proof that the item was purchased from us. • Describe accurately the problem you have encountered and provide evidence (erg a photograph) to support your claim• State whether you are requesting a replacement, repair, refund or credit
Return of Product for Warranty Claim
Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 30 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.
We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel.
We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.
Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense.
Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be invoiced to you, as well as a $30.00 handling and administration fee.
Refunds or credit
Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued by credit via Stripe to your account.
Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.
In respect of any Order, certain taxes may be levied by the destination country to which your Solargraphistics products will be delivered. You will be the importer of record for the purpose of customs and border processing. As the importer of the Solargraphistics Products, you agree that you are liable to pay such taxes with respect to the Solargraphistics Products to the relevant authority in addition to your payment to us under the General Terms and Conditions above. It is your responsibility to determine whether any such taxes apply in your destination country for delivery or the country from which the Solargraphistics Products are shipped. You agree that Solargraphistics is not liable to you with respect to any loss, damage, cost, expense or injury you incur as a result your obligation to pay taxes in a particular jurisdiction.
Title and risk in the Solargraphistics products pass to You at the point of dispatch or embarkation by Solargraphistics to Your courier.
14. RESOLVING YOUR CONCERNS
If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.
Our contact details are below and we will respond to your query as soon as possible.
• Email: firstname.lastname@example.org• Phone: 0428 832 759• Post: Customer Service Officer, 254 Middle Pocket Road, Billinudgel, NSW, 2483.